Ace165 Privacy Policy – Our Pledge to Protect Your Information

1 What kind of information does ace165 collect?

When you create an account or use our services at ace165, various types of information are collected. Each piece of data is collected for a specific reason, and ace165 only gathers what is necessary — nothing more.

The ace165 app does not collect any extra data from your device — such as your contacts, gallery, or microphone. Only the permissions strictly necessary to run the app are requested.

2 How is the collected data used?

Ace165 uses collected data strictly for defined purposes. No information is used for unintended ends, and ace165 does not expand the scope of data usage without members' consent.

• Account Management: Your core information is used for login, security verification, and managing account settings.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Customer Support: Your account and transaction details may be accessed when resolving issues or providing support.
• Fraud Prevention: Device and IP information is used to detect suspicious activity and keep your account secure.
• Personalised Experience: Relevant offers and notifications are sent based on your betting preferences.
• Regulatory Compliance: Records are maintained as required to comply with AML and KYC policies.
• Platform Improvement: Overall usage patterns are analysed to improve ace165's services. This analysis is never tied to any individual user.

Ace165 never shares your information with third parties for marketing purposes. Any promotional messages sent on behalf of ace165 come directly from ace165 itself – not through any intermediary advertising company.

3 Who is your data shared with?

Ace165's core principle is to keep member data as private as possible. That said, limited information may be shared with trusted parties in certain specific circumstances.

• Payment Providers: Only the information required to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Technology Partners: Trusted companies that manage ace165's servers and infrastructure may access data, but are contractually obligated to maintain confidentiality.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Investigation: Limited data may be shared with the relevant authorities in connection with investigations into serious financial fraud or criminal activity.

Any service provider working with ace165 is bound by a strict confidentiality agreement and may not use your information for any purpose beyond what ace165 has authorized.

4 Cookies & Tracking Technologies

Cookies and similar technologies are used on the ace165 website and app to enhance your browsing experience and maintain security.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent ace165 from functioning properly.
• Performance Cookies: Used to identify the most problematic areas of the ace165 website and improve the platform accordingly.
• Preference Cookies: These cookies remember your language preference, theme setting, and other personal customizations.
• Analytics Cookies: Helps generate anonymous statistics on how ace165 is being used.

You can disable non-essential cookies through your browser settings, though some ace165 features may be affected as a result. ace165 does not use any cross-site tracking or advertising tracking cookies.

5 How long is your data retained?

Ace165 does not retain your data longer than necessary. All information is stored while your account remains active.

• Account Information: Retained for up to 5 years after account closure for financial and legal compliance purposes.
• Transaction Records: In accordance with AML policy, records of all transactions are retained for a minimum of 5 years.
• Communication Logs: Customer service history is retained for a maximum of 2 years.
• Analytics Data: Anonymous usage statistics are retained for up to 1 year.
• Cookie Data: Session cookies are deleted as soon as the browser is closed; persistent cookies last for a maximum of 1 year.

After the defined retention period, ace165 automatically deletes or anonymises unnecessary data so that no individual can be identified.

6 What rights do you have over your data?

Ace165 believes every member should have control over their own data. You can exercise the following rights on ace165.

7 How does ace165 keep your information secure?

Ace165 follows the highest industry standards to protect your data, with strict security measures in place on both a technical and organisational level.

• Encryption: All data transmissions are secured with SSL/TLS 256-bit encryption. Sensitive data stored on our systems is also kept in encrypted form.
• Server Security: ace165's servers are hosted in world-class data centres, with both physical and digital security in place.
• Two-Factor Authentication (2FA): OTP verification is required when logging into your account and when processing large withdrawals.
• Regular Security Audits: Third-party security experts regularly audit ace165's systems.
• Access Control: ace165 staff can only access the information necessary for their specific role. All access is logged.
• Suspicious Activity Detection: If ace165's automated systems detect any unusual login or transaction, they immediately take action to secure your account.

While ace165 takes every precaution to protect your data, no system is 100% breach-proof. In the event of a security incident, ace165 will promptly notify affected members and take the necessary steps to limit any damage.

8 Policy Updates & Contact

Ace165 reserves the right to update this Privacy Policy at any time. If significant changes are made, registered members will be notified via their mobile number or email. The date of the latest update will always be displayed on the ace165 website.

Any updated policy takes effect 30 days after publication. Members who do not agree to the changes during that period may close their account and withdraw any remaining balance.

For any questions or concerns regarding this Privacy Policy, please get in touch with ace165.