Ace165 Responsible Gaming – Your Guide to Safe & Enjoyable Betting

1 What does responsible betting mean?

Responsible gaming at ace165 is more than a policy — it's the foundation of every decision we make. ace165 wants every member to enjoy betting as a healthy form of entertainment, free from the pressure of wins and losses, the fear of addiction, and the risk of financial harm.

Responsible betting means playing within your means, not chasing losses, and never treating betting as a source of income. ace165 believes betting should be a form of entertainment — much like going to the cinema or dining out. If you can afford what you spend and still feel at peace, that's responsible betting.

Follow a few simple rules for responsible gaming at ace165. First, set a budget before you start betting and stick to it. Second, never bet with borrowed money or funds your household depends on. Third, avoid placing large bets out of emotion or to chase losses. Fourth, take regular breaks — betting for hours on end without stopping is never a good idea.

Ace165 monitors its members' betting behaviour. If a member shows any concerning patterns, the ace165 Support team proactively reaches out to offer assistance. This is a key part of ace165's commitment to responsible gaming.

2 Recognise the Warning Signs

Gambling addiction is a real problem that can affect anyone. ace165 wants members to recognize the early warning signs and seek help in time. If you notice any of the signs below in yourself, use ace165's protection tools or contact support.

Check Yourself

Answer the following questions honestly. If more than three of your answers are "yes", reach out to ace165 for support.

3 ace165's Responsible Gambling Tools

Ace165 gives members five powerful tools to stay in control of their betting. All tools are completely free and can be activated at any time through Account Settings or via support.

4 How do you set deposit and betting limits?

Setting limits at ace165 is straightforward and takes effect immediately. Requests to increase a limit go through a 72-hour waiting period — giving you time to reconsider any decision made in the heat of the moment. Decreasing a limit always takes effect right away.

• Log in to your ace165 Account Log in with your mobile number and password. Complete the OTP verification.
• Go to Account Settings Click the profile icon in the top right corner and select "Settings".
• Open the "Responsible Gaming" Section Within Settings, look for the "Responsible Gaming" option.
• Choose Your Preferred Limit Choose the limit you need — deposit limit, betting limit, or loss limit — and enter the amount.
• Confirm Confirm the change with an OTP. Reductions to your deposit limit take effect immediately.

5 Self-Exclusion – When you need to take a break

Self-Exclusion is ace165's most powerful responsible gaming tool. Once activated, you will be unable to log in to your ace165 account, make deposits, or place bets. ace165 will also suspend all promotional communications for the duration of your Self-Exclusion.

At ace165, you can choose your self-exclusion period: 6 months, 1 year, 2 years, or permanent. For permanent self-exclusion, your account can only be reactivated after 5 years have passed and you actively submit a new request.

• Self-exclusion takes effect as soon as the request is submitted.
• Self-exclusion cannot be lifted before the set period expires.
• Any balance remaining in your account during self-exclusion can be withdrawn.
• The ace165 system blocks any attempt by the same person to create a new account.

Self-exclusion is not a sign of weakness — it takes courage to make the right call for yourself. ace165 respects that decision and offers every level of support.

6 ace165's Measures to Protect Minors

Ace165 strictly ensures that no one under the age of 18 can bet on the platform. This is not merely a legal obligation — it is also ace165's ethical responsibility.

• Age Verification at Registration: Date of birth is collected during registration, and anyone under 18 is blocked from signing up.
• KYC Process: National ID verification is required for large transactions, which helps prevent minors from accessing accounts.
• Family Protection: Use a device password and parental controls to prevent minors from accessing ace165 on your device.
• Awareness: Be careful to keep your ace165 account login details away from family members.

7 Where to Get Help

Ace165 is always here for its members. If you feel you're losing control of your betting, don't wait — the ace165 support team speaks Bangla and is ready to help with care and understanding.

Asking for help is not a weakness. The ace165 support team handles every member's situation with full confidentiality and genuine empathy. Your information is never shared with third parties.